Privacy Policy

Last updated: August 29, 2025

Introduction

CanadaCycle ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sparklehatch-institute.com and use our bicycle rental services.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

  • Name and contact information (email, phone number, address)
  • Government-issued identification for rental verification
  • Payment information (credit card details)
  • Rental preferences and history
  • Emergency contact information

Automatically Collected Information

We may automatically collect certain information about your device and usage, including:

  • IP address and browser type
  • Device identifiers and operating system
  • Website usage patterns and preferences
  • Cookies and similar tracking technologies

How We Use Your Information

We use the collected information to:

  • Process and manage your bicycle rental reservations
  • Verify your identity and process payments
  • Provide customer support and respond to inquiries
  • Send you service-related communications
  • Improve our services and website functionality
  • Comply with legal obligations and prevent fraud
  • Send marketing communications (with your consent)

Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

  • With service providers who assist in our operations
  • When required by law or legal process
  • To protect our rights, property, or safety
  • In connection with a business transaction or sale
  • With your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Rights

Under Canadian privacy laws, you have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Withdraw consent for marketing communications
  • File a complaint with privacy authorities

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings or our cookie preference center.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website with an updated effective date.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

  • Email: [email protected]
  • Phone: +1 (416) 531-0123
  • Address: 123 Maple Street, Toronto, ON M5V 3A8